Customer Service_

Shipping & Returns

1. Shipping 

1.1 Delivery is only to countries within the European Union and Switzerland.

1.2 Unless otherwise agreed delivery periods, the delivery time for the standard delivery is from order receipt in Germany and Switzerland up to 5 business days and in EU countries (excluding Germany) up to 10 business days. 

1.3 The delivery of the ordered products is always at the expense of the customer. We ship the products with the Standard Shipping service. The shipping costs consist of delivery and packaging costs. All orders within the European Union are shipped directly from our Warehouse in Germany. All orders within Switzerland are shipped directly from our Warehouse in Switzerland.


2. Shipping costs

2.1 Shipping costs in EU:

Free on orders over 250 EUR, 12 EUR for orders under 250 EUR.

2.2 Shipping costs spare parts and accessories in EU: 5 EUR 

2.3 Shipping costs in CH:

Free on orders over 150 CHF, 11 CHF for orders under 150 CHF.

2.4 Shipping costs spare parts and accessories in CH: 5 CHF 

2.5 Customs and Import Fees: In addition to the calculated shipping charges, additional costs are normally incurred during importation outside the EU countries. These are usually national VAT, import duties or other charges.

2.6 Shipping costs will be shown before ordering.

2.7 Please note: a) We cannot deliver to PO Boxes. b) All orders within European Union are sent with Deutsche Post/ DPD.All orders within Switzerland are sent with Post/ DHL.c) Saturday delivery is not available.


3. Right of withdrawal

3.1 Private end consumers (so-called consumers) resident in the European Union and Switzerland may cancel a contract and return any delivered product to suplest for any reason, provided that consumer has notified suplest in writing within 14 days of delivery.

3.2 In order to meet the deadline, timely dispatch of the goods before the end of the revocation period is sufficient with a notice of the exercise of the right of revocation. The customer may use the revocation form enclosed with the consignment, send a letter or send an e-mail.

3.3 The return of individual components of a set (combined unit) is only possible if these components are also offered for purchase by suplest shop.

3.4 The cost of the return shall be borne by the consumer. Transportable items are to be returned at your risk.

3.5 If you revoke this agreement, we have to repay you all payments which we have received from you immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees. We may refuse the refund until we have received the shoes or goods back.

3.6 In the case of an effective revocation, the services received at both ends shall be returned and any benefits (e.g. interests) drawn. If you can not, or only partially, return the received performance as well as usages (for example, advantages of use) or only in a deteriorated state, For the deterioration of the goods and for drawn uses you have to make a decade of sales, as far as the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the function. "Testing the properties and the functionality" is the testing of the respective goods, as is possible and customary in the store business.